Shipping & Returns

SHIPPING:

1. We ship worldwide. The established shipping costs will appear in your order when you make the purchase and detail the area.

2. We work with different logistics agencies, in order to obtain the best price and guarantees in each case. No order will leave our premises without being checked, correctly packaged and paid for by the customer.

3. In the event that the person is not at the place of reception of the package, the delivery person will proceed to call the customer to arrange a new delivery.

4. If the address was wrongly entered by mistake, they will send an email to the company so that we can contact you and verify the data. In the meantime, the package remains at the agency's premises. No parcel is sent out again without our authorisation.

5. If the goods are damaged during transport, this must be noted on the delivery note on receipt and signed by the carrier. In order to be able to claim it to the transport agency, you must also take photographs of the packaged package where the damage is visible, photograph the label and images of the damaged material; all this will be communicated to us within 24 hours of receipt of the goods.

RETURNS:

1. No product can be returned, except in the case of breakage or poor condition of the goods, in this case, we would proceed to change it for a new one or if we had no more real stock we would refund the money.

2. In case you do not want the product we could change it for another one, but never for the money.

3. In order to facilitate the return process, in the case that it meets the requirements to be returned, we ask you to please open the package in front of the delivery man and inform him that it is not in good condition.

4. In case you have not notified the deliveryman of the bad condition, you can contact us within 24 hours from the moment you receive the goods.

5. If the goods are in bad condition or damaged, we will arrange for a new replacement without any problems, on the other hand, if these conditions are not met, the customer will bear the cost of the return.

         We try to work and improve in order to offer you the best service, with the highest quality and, of course, efficiently.

         Do not hesitate to contact us through the telephone number +34 955 71 92 46, by Wassap +34 670 356 909 or through our email info(at)azulejoshispalceramica.com if you have any doubt or you do not find any product, we will try to help you as far as possible.